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Service Desk Engineer x 50 - islandwide / up to $2.5K

Capita Pte Ltd
Keywords / Skills : Service Desk Engineer x 50 - islandwide / up to $2.5K
1 - 6 years
Posted: 20th Mar 2017

Customer Service
Technical Support Engineer
Diploma/ Non Degree Tertiary
Posted On
20th Mar 2017
Job Ref code
Job Description

  • Troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
  • Providing advice to end users and customers on all in scope IT services, how to troubleshoot and ensuring standards are met.
  • Share knowledge and work together to increase performance standards.
  • Logged all calls reported into the system
  • To work closely with the Account technical and administration Teams on user issues and problem resolution
  • Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
  • Maintains and accurately update customers enquiry, problem and resolution into the system
  • Generates management reports

  • Diploma/Certificate in IT or any related discipline
  • At least 1 year of working experience in Helpdesk or Technical Support
  • Good communication skills
  • Customer service oriented
  • Good team player

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume and educational certificate to or apply here directly

EA License No. 08C2893
Registration No. R1106502 (Kuah Wei Ling)
We regret to inform that only shortlisted candidates will be notified

About Company
Founded in 2004 in Singapore, Capita Staffing & Search is a premium recruitment expert and staffing provider for international companies in Singapore and across Asia.

Encompassing local and international placements, contract and temporary staffing, outplacement as well as payroll services across all industry sectors, Capita's highly personalised service ensures that its clients find the right talent to meet their human resource needs.

Capita's service offering is split into corporate and specialised divisions. While the corporate division comprises the business support and outsourcing practices that focus on permanent, contract and temporary positions, the specialised division has a focus on the engineering, banking and finance as well as technology industries. With more companies requiring candidates for specialist functions as well as talent with generalist capabilities in an increasingly competitive business environment, these divisions ensure that clients work with industry-focused consultants with specific expertise to match their talent management needs.

Capita Staffing & Search was voted one of Human Resources Magazine Singapore's Top 10 HR Vendors for three consecutive years in 2010, 2011, 2012. In addition in 2012, we are the winner of the Enterprise 50 award and TOP Entrepreneur of the Year 2012 award.

In 2012, Capita Staffing & Search expanded its footprint in Asia, opening an office in Kuala Lumpur, Malaysia to better serve regional clients.

More information about Capita Staffing & Search is available at and

EA License No.: 08C2893
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