Send me more jobs like this

Service Desk Specialist

Singapore Telecommunications Ltd
Keywords / Skills : Service Desk Specialist
Posted: 21st Mar 2017

Nationality
Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Telecom
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Diploma/ Non Degree Tertiary
Posted On
21st Mar 2017
Job Ref code
5c26b53400f2ea5375bf
182168dcf51e
Job Description


Responsibilities:
You will be part of a team operating the client’s IT helpdesk as the first point of contact to users. The job responsibility involves assisting users remotely in resolving issues encountered in their daily use of IT systems (e.g. PC configuration, setup), answering queries concerning usage of standard applications and IT services, and servicing request calls (e.g. account creation). You are expected to resolve most of the PC client services calls, and be able to troubleshoot effectively, isolate the problem and dispatch the call to the next level, if necessary.

Requirements:
• Min Nitec and above
• Recent diploma graduates with good internship experience will be considered too
• Excellent communication skills with high level of customer/ people oriented skills
• Ability to perform 12 hrs shift duty
• Position will be contractual basis of 1-year with possibility of renewal

About Company
The Singtel Group is Asia's leading communications group. Today, we are a leader in cutting-edge ICT innovations and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA.

We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry. Together, the Group serves over 600 million mobile customers around world.

Come be a part of our dynamic organisation, as we create the infocomms landscape of the future.


We are a major communications player in Asia and Africa through our strategic investments in five regional mobile operators, namely Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and PBTL (Bangladesh). The Group also has investments in Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.

We are a long term strategic investor and work closely with our associates to grow the business by leveraging our scale in networks, customer reach and extensive operational experience. The Group serves over 500 million mobile customers around the world.

Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We are also listed on the Australian Securities Exchange following our acquisition of Optus in August 2001. To serve the needs of multinational corporations, Singtel has a vast network of offices in countries and territories throughout Asia Pacific, in Europe and the USA, while Optus has a network of offices around Australia. The Group employs more than 22,000 staff worldwide.
Career Advice to Find Better

What can I do when my salary history makes me really expensive in my current job market? I dont want to take a huge salary cut, but I am not having success interviewing.
Ironically, years of experience or having valuable expertise can sometimes put you in a tough spot and leave you feeling frustrated and discouraged. You cannot control where

You May Like

Similar Jobs


Walkin for you