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As a division of The GMP Group, one of the largest staffing and HR consultancies in Singapore, GMP Technolgies attracts only the best job opportunities in local SMEs and multinational corporations. With our skilled staff and specialist services, be assured we have the wealth of experience and feel of industry to help you find the best fit.

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EA Licence: 11C3793

Service Operation Coordinator (Fintech/ ITIL)

  • Improve customer service experience for Banking IT service operation
  • Engaged customers and facilitate new policies, procedures and projects 
  • Take ownership of customers issues and follow problems through to resolution 
  • Set a clear mission and deploy business strategies 
  • Develop and maintain service procedures, policies and standards 
  • Keep and maintain accurate records and document 
  • Analyze statistics and compile accurate reports 
  • Help update and maintain KPI reporting for the support services 

  • Diploma in Computer Science/ Information Technology/ Business Management from a recognized institution 
  • Proven working experience as a customer service officer 
  • Experience in providing customer service support 
  • Knowledge of management methods and techniques 
  • Proficiency in of customer service software, databases and tools 
  • Awareness of industry’s latest technology trends and applications 
  • Ability to think strategically and to lead Strong client-facing and communication skills 
  • Good troubleshooting and multi-tasking skills 
  • Good Customer service orientation. 

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

Sounds like a good fit?

If you are interested in or qualify for this position, please visit our website at to submit your application now. You may also click on the Quick Apply (pencil) icon at the bottom of this page.

Because we strongly believe in fair employment, we practice objective merit-based consideration for all qualified applicants. If you are shortlisted for the position, you will hear from our friendly consultants personally.

We wish you great success in your job search!