Dimension Search is partnering with world's largest cosmetics company in finding a South APAC Supply Chain IT Team Lead + ASEAN Supply Chain IT BRM.
This position has two roles: ASEAN Supply Chain IT BRM, to ensure and pilot the relationship with Supply Chain stakeholders cross 6 countries in ASEAN (Malaysia, Singapore, Thailand, Indonesia, Vietnam and Philippines); South APAC overall Supply Chain IT Team Lead, to ensure solutions are consistent, SAP and surrounding systems are set up and running properly to meet business needs, challenges and competitions for ASEAN + Australia + New Zealand.
Transform IT Team into a BRM organization (Business acumen, Service-oriented and Proximity).
Key Job Accountabilities Performance Indicators
Business Relationship Management (BRM)
Develop and pilot the Relationship with key Supply Chain stakeholders across 6 countries in ASEAN.
Function as Lead / Point of Contact for Supply Chain domain.
Understand, anticipate and challenge business demands.
Understand business strategy and priorities, then deliver from IT / system perspectives.
ASEAN Portfolio Management
Monitor incoming business demands and convert them into projects.
Manage ASEAN Supply Chain Project Portfolio: monitor prioritization, planning, resources allocation and insure consolidated view of projects tracking.
Make sure different stakeholders have easy visibility on project roadmap and timeline.
Shift project schedule (Go-live date etc.) based on team workload and timeline as needed.
Project Management and Delivery
Run projects as Project Manager by leading internal and external resources.
Collaborate with Zone and Group IT to delivery projects.
Insure compliance to Supply Chain/internal controls guidelines and IS policies.
Deliver projects with hands-on work: Solution design, configuration, Functional Spec for ABAP programs, training and testing…
Insure efficient integration within SD/MM/WM and with FI/CO and other applications (Retail, e-commerce…).
Manage third-party AMS Supply Chain Team to make sure Supply Chain-related tickets are resolved within defined SLA (Quality, time and cost etc.).
Work as Level 4 Support to resolve incidents within defined SLA.
Manage Supply Chain IT Team as Team Lead.
Insure SC IT team resources allocation for all Supply Chain projects across 8 countries
Ensure the development of expertise and know-how in his/her field of responsibility.
Develop and grow team members to meet company and their own career goals.
Make sure team is stable and high-performing.
Technical & Professional competencies
More than 8 years SAP experience in Supply Chain domain
Preferably has both SD and MM knowledge
Good project management skills
Previous Consulting experience highly preferred
Team management experience preferred
Agile/Scrum knowledge and experience preferred Professional Competencies
Strong communication and interpersonal skills
Strong leadership and influencing capabilities
Team work spirited and collaborative
Innovative / Think out-of-the-box / Problem solver
Open-minded / Flexible
Fluent in English
Preferably worked in a multi-national company.
If you are interested, please send your updated CV in Microsoft word format to firstname.lastname@example.org.
Our client is a French personal care company. It is the world's largest cosmetics company and has developed activities in the field concentrating on hair colour, skin care, sun protection, make-up, perfume, and hair care.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases