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Support Consultant

Keywords / Skills : Customer Support, Customer Service, Admin Executive, Admin assistant, Admin officer, Office assistant, Front office executive

1 - 11 years
Posted: 2018-06-08

Nationality
Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Customer Service
Electronics Manufacturing
Entertainment/ Media/ Publishing
ITES/BPO
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Customer Service/ Call Centre/ BPO
Admin/Secretarial
Role
Customer Service Executive
Management Trainee
Fresh Graduate
Education
Bachelors/ Degree, Diploma/ Non Degree Tertiary
Posted On
8th Jun 2018
Job Description
Primary Responsibilities
• Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
• Identify and help minimize the risk posed by fraud patterns and trends
• Assist users with risk process workflows
• Identify, recommend and implement process improvements
• Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required
• Requires professional interaction and communication, both within the organization and with client contacts.

Required Skills & Experience
• Minimum of 1-year experience in Customer Service in an office / tech industry environment.
• Risk Management knowledge preferred
• Excellent Problem Solving and Organization Skills
• Strong attention to details
• Self-motivated to work independently, with minimal supervision
• Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
• Positive, target delivery focused attitude and experience of a service delivery environment desirable
• Excellent time management skills and able to proactively and independently manage workload and targets
• Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately
• Familiar with MS Office (or similar Office applications, Slack, Trello etc.) and able to manage multiple tools / web browsers at one time
• Team player capable of proactively learning on the job
• If you are a recent Graduate with some experience in Delivery environments we want to hear from you

The role may entail work rotation:
o Monday to Friday (Sat/Sun Off)
o Tuesday to Saturday ( Sun/Mon Off)
o Sunday to Thursday (Fri/Sat Off)

Language skills required:

* English and Mandarin (Read/Write/Speak)
* English and Bahasa Indonesia (Read/Write/Speak)
* English and Bahasa Malaysia (Read/Write/Speak)
* English and Thai (Read/Write/Speak)
* English and Vietnamese (Read/Write/Speak)


Should you be interested with this opportunity, please revert with your updated resume in word format with the following details to joy@aristonconsult.com.
 Total Years of Working Experience:
 Employer's Name and Location:
 Current Location/Residence/State/Town:
 Nationality & Status in Singapore
 Reason for leaving/change:
 Current Salary:
 Expected Salary:
 Notice Period:
 Email ID/Skype ID:
 Contact No.

Thank you,

Joy
Ariston Consulting
www.aristonconsult.com



About Company

Ariston Services is a Singapore headquartered company having offices across ASEAN and India focused in providing a wide range of IT Services mostly to clients from Banking and Finance, Healthcare, Distribution and Technology Industries.
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