The GSOC Cyber orchestration Manager is part of the SOC core team providing leadership in Cyber threat response and subject matter expertise. The selected candidate will be involved in both operational and capability improvement activities. Research and recommend purchase of security technologies, hardware, and software systems for the bank needs. Direct all effort in areas of threat hunting, use-case development and automation to enhance the detection, prevention, response and monitoring capabilities of GSOC.
Provide direct leadership, management, and operational oversight for our Level 3 engineers as well as execution of enhanced cyber security capabilities build-up programs.
Responsible for engineering design and development of cyber security technology along with integration of new architectural features into existing infrastructures while maintaining the integrity and security of enterprise-wide cyber security systems and networks.
Provide technical and security expertise to IT and business leadership and technical teams to identify cost-effective and appropriate security technology solutions and develop security reference architectures and strategies to achieve business results.
Develop/integrate cyber security solutions with multi-level security requirements for enhanced monitoring and detection capability
Maintain awareness of trends and issues in area of security expertise, evaluate new security technologies opportunities, and provide analysis of their potential advantage to the business.
Perform as a member of the Cyber security capability enhancement team to drive or participate in product evaluation, project discussion and deployments
Work within established practices and handling guidelines to develop and deploy preventive maintenance processes for GSOC infrastructure
Work with internal technical teams and engineers in technical troubleshooting, exercises and forums
Available to respond to client requests and assist with troubleshooting activities
Able to resolve customer related issues with minimal guidance
Communicate effectively with a variety of internal teams and external contacts including technical and executive contacts
Capable of juggling variety of priorities and deliverables in an interrupt driven environment with minimal guidance or supervision
Preferred Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution
Professional security related qualification (e.g. SANS GCIA, GCIH etc.) is favorable
Min 7-10 years of relevant Cyber security experience
Expert knowledge in networking technology and network security (i.e. Firewalls, WAF, IDS, IPS, VPN, HIPS, ADS, SIEM, UBA and TCP/IP protocols)
Minimum 5 years of relevant working experience in a SOC environment and leading a team of highly skilled Cyber Engineers
Familiar with SOC processes
Understanding of threat response and incident response
Understanding in Unix/Linux and Windows administration
Understanding in Security Information Event Management System (SIEMS) example: HP ArcSight / Splunk
Strong foundation in security threat TTPs and attack counter measure
Analytical problem solver and good at troubleshooting technical issues
Effective time management and organizational skills
Operational knowledge of SIEMS, Breach Detection System, Network Forensic System, Big Data analytics, User Behavior Analytics and endpoint security technology
Understanding of malware analysis platforms and tools
Understanding of threat intelligence platforms and tools
Technical/logical understanding of FW/IDS/IPS/WAF rule and SIEM rule construction
Programming, concepts and scripting languages – Python, Ruby, Power-shell, Java, C/C++, Regex, STIX
Good understanding of network forensics and packet analysis
Good understanding of SQL/Database, SOAP-XML, Restful API
Good understanding of internet concepts and technologies – internet services, search engines, open source tools, android/iOS - mobile technology, LAMP, iOT, TOR etc.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases