System Support Analyst
Job Summary
Nationality
Singapore
Industry
• Banking/ Financial Services • IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Experience
3 - 5 years
Key Skills
TCP IP,windows,end user support,technical support,troubleshoot,Trading Advisor
Location
Singapore
Posted On
10th Feb 2018

We have below requirement for one of our client based in Singapore.

Role 1: System Support Analyst

Work Location : Central

Job Description

This role will provide technical support and consulting services on all IT related matters, including laptop and desktop hardware, peripherals, desktop and mobile phones. The position will also provide ad hoc training on application use and various internal process and procedures as well as assist in providing periodic reports, inventory management, and other administrative tasks, as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. This job may require occasional evening and weekend shifts.

RESPONSIBILITIES:

• Provide onsite technical support to LinkedIn employees

• Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS

• Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications

• Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)

• Troubleshoot and support video conference equipment, including events held onsite

• Remotely troubleshoot local and networked printers, including multi-functional copiers

• Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests

• Identify and implement innovative solutions to resolve customer issues

• Ensure resolutions are consistent with company standards and policies

• Liaise between local suppliers/Suppliers and our internal GTS team when troubleshooting as necessary

• Managing hardware Stocks and Inventory Management

• Collaborate with cross functional teams to properly onboard incoming new hires

• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

• Provide support for VIP users like Executives and their PAs

• End user Orientation training

• Network wireless and telephony support on End User Devices

• Creation of AD and Emails accounts

• Printer set-up and support

REQUIREMENTS:

• 3-5 years of end-user support experience

• Passion for providing the best customer service

• Advanced knowledge of Windows and OSX platforms. Linux is a plus.

• •Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN)

• Experienced supporting productivity tools such as the Microsoft Office Suite, Google Apps, and Office365 in a corporate environment

• Experienced utilizing spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

• Mobile support experience for iOS, Android, and MDM solutions

• Flexibility to extended hours or modified schedule to support planned activities or emergency situations

• Excellent written and verbal communication skills

• Excellent organizational skills and ability to prioritize tasks among many competing requests

• MCP, MCDST, A+ Certifications, and knowledge of UNIX systems is a plus

• Self-starter with an openness to learn

• Ability to work in a dynamic team environment

• Ability to lift up to 50 lbs.

If interested, please share your resume along with below details.

1. Current Salary

2. Expected Salary

3. Notice Period

4. Visa Status

Thanks and Regards,

Rashmi

 
ABOUT HCL TECHNOLOGIES


HCL TECHNOLOGIES : AN INNOVATIVE TECHNOLOGY SOLUTION ENTERPRISE

HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses. Since its emergence on global landscape after its IPO in 1999, HCL has focused on 'transformational outsourcing', underlined by innovation and value creation, offering an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and Business services. HCL leverages its extensive global offshore infrastructure and network of offices in 31 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare & Life sciences. HCL takes pride in its philosophy of 'Employees First, Customers Second' which empowers more than 105,000 ideapreneurs to create real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 6.6 bn, on 30thSeptember 2016.