A member of Temasek Management Services Group, Trusted Source's vision is to be the preferred IT enabler, providing optimal and excellent IT services, solutions and niche business applications, and to be a trusted business partner for innovation, in-sourcing and outsourcing
We strive to implement and maintain a current, scalable, reliable, robust and cost-effective IT infrastructure to augment business-IT solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases