The CAP Consulting Group Pte Ltd (UEN: 201417121C | Licence: 14C7175) is a private limited company registered in Singapore. It is a recruitment firm specialising in mid to senior level searches for all roles spanning across all industries in Singapore and parts of Asia ( China, Malaysia, Indonesia etc). The co’s website is at www.cap-cg.com
We adopt the CAP approach (stands for Committed, Advisory and Partnership approach) to help clients and candidates achieve greater success and enhanced result delivery. Staffed by seasoned search consultants with established track records in the industry, we offer an unparalleled ability to match talents with job opportunities via a thorough and rigorous search process which also ensures that the most suitable professional is identified for our client within a short turnaround time.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases