Tangspac Consulting is an award-winning recruitment firm with 20 years presence in Asia and headquarters in Singapore (EA License No.: 07C3635) as well as branches in Hong Kong SAR and China. Tangspac offers bespoke contingency search and professional services across a variety of information technology and financial services positions, and is widely reputed as a market leader in the Asian professional staffing space. Over the last 10 years, Tangspac has placed tens of thousands of professionals at both global & off-shore MNC hubs, financial institutions, and within the public sector throughout the region.
Tangspac is a founding member of The Association of Professional Staffing Companies (APSCo) Asia, adheres to a stringent code of conduct, and currently sits on the APSCo Asia Representative Committee. Our team of recruitment consultants has unparalleled expertise and track-record in serving both information technology and banking middle-to-back office positions, including those with some of the largest names on Wall Street as well as Fortune 500 companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases