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UOB Customer Service Officer (1 Year Contract)

Keywords / Skills : UOB Customer Service Officer (1 Year Contract)

1 - 6 years
Posted: 2018-03-13

Nationality
Singapore
Industry
Banking/ Financial Services
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Diploma/ Non Degree Tertiary, Bachelors/ Degree
Posted On
13th Mar 2018
Job Ref code
39062
Job Description
Join our Award-winning Contact Centre where we keep our customers’ interests at heart, build trust and manage relationships. We drive to deliver customer-focused solutions.

Responsibilities
  • Ensures highest standard of service delivery to our customers.
  • Maintains confidentiality of the Bank’s customers and data.
  • Identifies and handles customer enquires completely and accurately.
  • Uses customer service and sales skills to optimize the opportunity of each customer contact.
  • Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
  • Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
  • Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
  • Uses technology and system tools as directed and within established guidelines.
  • Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
  • Keeps abreast with current issues in the banking environment and competitors’ innovations.
  • Suggests Contact Centre process improvements and participates in Contact Centre initiatives for increased effectiveness.
Requirements
  • Degree/ Diploma in any discipline
  • Those without experience are welcome to apply
  • Experience in Call Centre, Banking or Customer Service environment will be an advantage
  • Possess a positive mindset with a "CAN-DO" attitude a and passion to deliver quality customer service
  • Possess a pleasant voice, excellent communication skills and work etiquette
  • Possess good command of written and spoken English. Ability to speak Mandarin will be preferred as the CSOs are required to work closely with mandarin speaking customers.
  • Resourceful, proactive, results-driven, attentive to details and a good team player
  • Proficient in PC skills including MS Office applications
  • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations


About Company

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.

UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.


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