Work closely with stakeholders across multiple product teams
Facilitate the product visions by researching, conceiving, sketching, prototyping and mocking up user experiences for digital products
Design and deliver user stories, user journeys and mock ups optimized for a wide range of products and interfaces
Helping enforce (with Product Owner & project team) a robust design quality for our products & concepts, with feedback sessions
Identify design problems and devise elegant solutions that emphas in improving user journey with easy to use and intuitive design
Dare to be different, risk taking and champion new user experience ideas to promote user journey experience
Play a central role in the execution of customer inquiries for a product or experience by conducting sessions, analysing feedback and then identify needs as well as insights to evolve the DBS experience
Present design decisions to teams and stakeholders, articulating and rationalizing needs against user insights and business goals
Leading overall UI standards/patterns effort towards a unified design language (with Product Owner & project team)
Fostering a culture of "design criticism"
Leading or assisting "innovation workshops" with product teams
Stay informed and in tune with the latest developments within User Experiences - methodologies, best practices, trends etc.
At least 5 years of user experience design in the digital world
Strong conceptualization ability, strong visual communication ability, drawing skills and sketchbook technique
Experience with user interface design patterns and standard UCD (User-Centered Design) methodologies
Must be organized, able to work with minimal supervision, flexible to switch rapidly between different projects and manage them in a timely manner
Ability to think strategically and develop creative solutions to user challenges
Working knowledge of data-logging tools such as Jira and Confluence
Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers and executives
Experience with Agile methodology and financial products in Treasury domain is ideal
Experience in UX Software such as InVision, Balsamiq, Photoshop etc.
Candidate must bring along their design portfolio during interview
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases