Summary: Lead and manage a team of internal staff and external vendors for the application delivery of business solutions and/or new system capabilities
Directly lead and manage a technical team with focus on delivering banking systems and solutions
Responsible for the successful execution and technical delivery of the project that meet scope, timeline and within budget
Collaborate with enterprise and solution architects to ensure application solution delivered comply with established enterprise application, security and control standards, design principles and guidelines
Partner with solution and enterprise architects to deliver technical innovations in support of emerging business needs and progressing these ideas from concepts to working solutions
Plan project efforts to upgrade, enhance and maintain systems at supported release levels
At least 10 years of experience in business process and/or technology implementation
At least 5 years of experience in managing third party vendor relationships, onshore and offshore development teams to achieve business outcomes
At least 3 years experience at managerial level or above delivering global IT capabilities
Hands on experience with Waterfall/Agile best practices and methods such as Lean, Scrum, Continuous Integration, Test Driven Development
Experience in service-oriented technologies to be able to understand service interdependencies and drive towards technical solutions for multi-tiered systems
Ability to work independently and excellent problem solving skills is a must
Proven results-oriented person with a focus on delivery
Experience communicating with technical and non-technical stakeholders across multiple business units
Experience in implementing large scale, highly available applications or other large project implementation
Good business domain knowledge in Retail and Corporate Loans Origination systems, Business or Credit rules management is a plus.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases