As a Client Service Lead (CSL) supporting the Privilege Banking team, you will be fully responsible for rendering excellent service support to our Privilege Banking customers and sales support to our Client Advisors. You will lead, motivate and supervise a team of Relationship Officers to deliver service excellence.
Lead, motivate and supervise a team of Relationship Officers
Attend to both internal and external enquiries & complaints and provide adequate resolutions efficiently
Deliver superior client servicing and contribute to the overall Privilege Banking customer service experience
Execute trade, administrative and documentation support as required and ensure compliance with bank’s policies & procedures
A recognized university degree or diploma with at least 5 years’ of customer service experience gained from handling mass affluent and/or high-net-worth individuals; experience in privilege or retail banking environment is highly advantageous
Strong leadership, people management & interpersonal skills
Proven ability to work independently and under pressure
Excellent organization and time management skills
Team player with positive attitude
Pleasant personality with excellent communication and interpersonal skills
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases