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VP/AVP, Client Service Lead

Keywords / Skills : VP/AVP, Client Service Lead

5 - 10 years
Posted: 2018-02-14

Nationality
Singapore
Industry
Banking/ Financial Services
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Diploma/ Non Degree Tertiary, Bachelors/ Degree
Posted On
14th Feb 2018
Job Ref code
38893
Job Description
As a Client Service Lead (CSL) supporting the Privilege Banking team, you will be fully responsible for rendering excellent service support to our Privilege Banking customers and sales support to our Client Advisors. You will lead, motivate and supervise a team of Relationship Officers to deliver service excellence.

Responsibilities:
  • Lead, motivate and supervise a team of Relationship Officers
  • Attend to both internal and external enquiries & complaints and provide adequate resolutions efficiently
  • Deliver superior client servicing and contribute to the overall Privilege
    Banking customer service experience
  • Execute trade, administrative and documentation support as required
    and ensure compliance with bank’s policies & procedures
Requirements:
  • A recognized university degree or diploma with at least 5 years’ of customer service experience gained from handling mass affluent and/or high-net-worth individuals; experience in privilege or retail banking environment is highly advantageous
  • Strong leadership, people management & interpersonal skills
  • Proven ability to work independently and under pressure
  • Excellent organization and time management skills
  • Team player with positive attitude
  • Pleasant personality with excellent communication and interpersonal skills


About Company

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.

UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
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