Solicit requirement, prioritize and analyze requests, design business processes, workflows and user interfaces, produce/write/review of functional specifications and data mapping templates
Work effectively with the business users and with the internal IT partners to ensure all aspects of the business requirement and defined and analyzed
Perform cost estimations for enhancements and projects, based on the information gathered/analysed
Define and track detailed functional and technical requirements involving demand & time deposits applications
Lead and collaborate with cross-functional and technical teams including technical analysts, solution architect and technical teams, testing teams and other Host technical teams to define requirements
Identify opportunities for improving business processes, user interface, functionality through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes.
Work with multi-vendor teams to define and analyze requirements; perform impact analysis
Assist the project team in issue resolution to meet the requirements and timelines
Design Management [BA, ADM]
Collaborate with Business Analysts, Application Delivery Managers & Subject-Matter-Experts from different functional areas, to collate, understand and finalize functional and technical requirements
Collaborate with Architects and Development Managers to ensure solution design complies with enterprise design principles, security and control standards
Project Delivery Management [ADM]
Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget and schedule
Plan & collaborate across different application teams to manage technical dependencies of the solution
Monitor and manage risks /issues related to technical delivery
Provide status update related to technical delivery to project management office and senior leadership
Plan resource allocation and utilisation across the various project and quarterly releases
Manage the resource Supply vs demand
Manage vendor relationship and statement of works
Partner with Test Manager to ensure completion of SIT, UAT testing, performance / load testing and application security testing with quality results
Prepare technical implementation plan across application teams
Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
Attend to issues unravelled during project duration (requirements confirmation, development, SIT/UAT and implementation stages) and work with teams to determine/agree resolution
Escalate project issues on timely basis to project managers and determine workarounds or resolution with stakeholders
Key Requirements – Technical
More than 10 years of relevant business analysis, testing and/or project management experience related to Payment eg. Funds Transfer, FAST/GIRO, local / cross region payment transaction processing
Knowledge in banking software for both wholesale or retail banking industry
Knowledge in banking applications such as Current Account/Savings/Fixed-Deposits and ATM/Internet banking will be an added advantage
Advantageous to have knowledge in RPG, CL programming, C, Cobol on AS400 platform / Unix on Open System platform
Key Requirements – General
Bachelor’s degree in related disciplines or equivalent experience
Relevant Experience in Banking / Finance / IT; good knowledge in financial services policies, procedures, products and industry practices
Excellent communication and inter-personal skills to manage technical and non-technical stakeholders across multiple business units
Able to work independently with minimum supervision
Ability to work in a fast-paced, team-oriented environment
Strong problem solving & analytical skills
Proven results-oriented person with a focus on delivery
Good understanding and experience in of Software Development Life Cycle (SDLC). Knowledge in Agile development methodology is a plus
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases