As a key member of the Group Wholesale Banking Business Management Support team, you will be responsible to project-manage some of the key Global GWB initiatives and work with relevant stakeholders to deliver value and enhance business performance. Active engagement and assistance in the ad-hoc projects and other related business support activities are also expected.
Project Management (80%)
Be the Go-to person in project managing a suite of Key Strategic Business Initiatives
Provide leadership and motivation to cross functional teams in delivering continuous value using agile methods
Strong project management skills as a Business/User Project Manager
Project Manage all User activities within the project lifecycle (including post implementation support)
Create, monitor and track timely execution of detailed Project Plan / UAT plans
Track of risks and Issues, and work with relevant key stakeholders to drive issue resolution
Report progress of project status to senior management on a regular basis
Raise early warning flags and escalating issues to senior management on a timely basis
Documenting all aspects of the projects
Financial and resource budgeting
Working with relevant stakeholders to develop a holistic capability development framework and learning roadmap catered to Group Wholesale Bank’s needs in Singapore and region
Business Management (20%)
Support GWB business unit across a wide array of critical functions including but not limited to
Direct support and execution of strategic business initiatives
Manage of key business disciplines
Support of business control and risk assurance functions
A recognized tertiary education with at least 8 years of experience in the banking / financial industry specifically in COO//Business Project Management environment
Minimum 8-10 years of excellent business management / excellent project management experience, with strong interpersonal skills, and proven leadership and people management techniques.
Strategic thinking, analytical and result-oriented
Strong excel, macros and report presentation skills
PMP / PRINCE2 certified. PMI-ACP would be a plus
Able and willing to adapt in a dynamic environment
Team player who is able to perform under stress, multi-task, and work independently
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases