Job Objective: - To lead and be part of the team to deliver AML solutions to UOBS, other subsidiaries and overseas branches.
Key Responsibilities: - Lead a team of developers and testers, fulfilling requests coming from Projects and Change Requests - Involvement from user requirements to eventual delivery - Work with other units in the bank, both IT and Business - Work with other Application Development Managers to ensure sound design and integration - Work with and manage vendors for delivery - Work with subject matter experts within the bank - Responsible for the deliverables and ensure that they are delivered in accordance with the project schedule and standards. - Address and resolve project-related issues, escalation and inform management as necessary. - Ensure that the project team conducts thorough quality testing and all errors are properly logged and monitored. - Anticipate, analyse, address and resolve any issues or risks either independently or together with the relevant stakeholders and propose alternative solutions as necessary. - Responsible for individual deliverables and ensure that they are delivered in accordance with the project schedule and standards - Perform limited development when necessary
Requirements: - Commitment and self-driven - Minimum 5 years of working experience in system development. - Experience in team, vendor and user management - Experience in application solution-ing - Experience in technical infrastructure - Good understanding and experience in project management and Software Development Life Cycle (SDLC) - Ability to work in a fast-paced, team-oriented environment. - A good communicator in speaking & writingAnalytical mindset and good problem solving skills
Good to have :- - Experience in working in vendor environment - Experience with Oracle database, Unix, Java, Control M or Weblogic - Skills in AML products like Fircosoft, Actimize and Detica
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases