Plan and manage the end-to-end deployment and delivery of IT infrastructure for Bank's project from deployment planning, setup & testing, pre-production readiness to production cutover.
Deliver the end-to-end of IT infrastructure deployment projects from solution review, planning, setup & testing, pre-production readiness to production cutover.
Conduct proper transition from Project to Operations before project closure.
Understand the solution, scope and deliverables of the project, review the implementation and cutover strategy and work towards executing a successful project cutover.
Collaborate with Architecture and Engineering team, Application teams, Infrastructure teams, and service providers in delivering quality IT solutions and services to meet business objectives. Ensure the project meet schedule and within the allocated budget and resources.
Adhere to the bank's project management, deployment and change management process.
Prepare and submit the necessary change requests and requisition forms for the deployment of infrastructure for the project, such as facility request, IP/DNS/Hostname request, SAN requisition, etc.
Prepare all project documentation and status reports, assure report accuracy and timeliness. e.g. Weekly Project Status report, etc.
Work collaboratively with technology team and vendors, provide single point of contact and drive resolution of issues that arise in projects.
Provide leadership to project/implementation team to ensure infrastructure stability and full audit compliance.
Maintain business partnership with Line of Business (LOBs) and constantly collect and manage user's demands and applications' infra requirements.
Coordinate with DBA, Solaris, Linux Windows Admin team, Network and other Infra teams on the system issue related tasks
Definition of Connect Direct (NDM), IBM MQ, TWS Batch support, and FIX Platform interface setup and BAU support for non-production environment.
Co-ordinate with various Infra teams to apply the OS / MQ patches
Apply the innovative thinking to automate the manual tasks, provide infrastructure services effortlessly, improve performance and resilience of the systems.
A Bachelor's degree in Computer Science (or equivalent experience)
The candidate need to have 3 to 5 years IT working experience with at least 2 years infrastructure project delivery experience in Singapore banking environment.
The candidate should have strong infrastructure technical background with hands on Open Systems platform such as Solaris, Linux, virtualization, network, and storage. Moderate information security knowledge
Have a good understanding of ITIL processes and project management processes.
Development experience in SQL & PL/SQL, preferably in Oracle 11g / 12c environment
Must have hands-on experience in IBM MQ series, Connect Direct and SSH such as file transfer tools
Able to perform unix / Linux scripting.
Monitor and address issues relating to capacity constraints and performance related items.
Analyze and perform performance tuning.
Develop and maintain high-performance, scalable utilities to support technology research and data transformation.
Optimize data processing protocols and systems for better efficiency and maintainability.
Contribute to the establishment and maintenance of distributed computing platform
Good leadership skills in working with Application teams and service providers in defining and executing infrastructure deployment plan, coordination of all infrastructure required activities, cutover/migration strategy and test plan.
Good in documentation, tracking, form submission, raising change request and project status reports.
Should be an effective communicator with good people management skills to handle diverse groups/teams in the project.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases