Wireless Specialist

Operations Role

• Provides Tier 2 operations support for managed wireless service

• Supports end to end incident management and fault escalations

• Manages and coordinates with on-site field engineer and vendors for fault resolution

• Proactively monitor and investigates all infrastructure alarms as needed

• Provide technical and process guidance to Tier 1 and Service Desk operations team as needed

Implementation Role

• Supports managed wireless infrastructure maintenance activities

• Supports customer onboarding provisioning activities and coordinates with on-site field engineer and/or 3rd party vendors as part of service delivery process

• Provides project implementation and customer UAT support and compiling all systems baseline performance report as part of customer UAT deliverables

REQUIREMENTS:

• Experience in supporting deployment of or operating large scale wireless network and structured cabling especially in complex environment

• Proficient in knowledge of internet routing protocols and technologies including TCP/IP, OSFP, BGP, MPLS/VPN, GRE/IPSEC, D/QoS

• Fundamental experience in configuring and maintaining enterprise grade UTM appliances such as firewalls and its security features of IPS, IDS, DPI, AV, Anti-Spoof, DoS/DDoS etc.

• Fundamental experience in managing networks and system architecture of large scale multi-vendor infrastructure comprising of network routers, switches, tools and appliances, Linux & Windows servers, virtual machines, SAN, cloud services and technologies

• Fundamental experience in system architecture on proxy, LDAP, RADIUS, DNS, DHCP, and OSS tools

• Relevant technical certifications such as CCNA/CCNP, CWNA/CWNP, CDCP, VCP, RHCSA and any other equivalent certifications