Business & Management Course

Behavioural Interviewing Skills

Course Type: Seminar | Study Mode: Class Room
Keywords: Human Resources | Seminar

Course Detail

Introduction

Why You Should Attend This Course:

A good interview to hire the right candidates doesn't just happen.

To be effective, the interviewer plans for a structured interview and adopts behaviour-based interview for selection of candidates. This means that the interviewer needs to use the skills, tools and behavioural questions to conduct interviews objectively. The outcome is to hire candidates based on their past/current job performance, competencies and cultural "fit" for their organisation.

Participants will be taken through a structured interview process and develop the relevant skills/approach for achieving the interview outcomes that will benefit both the candidate and the organisation.


Learning Outcomes:

  • Enhance confidence and professional interviewing skills
  • Conduct effective interviews with best hiring decision
  • Leave candidates with a favourable impression of your organisation
Curriculum Overview

Course Outline:

  • Gain insight on the purpose and benefits of a behavioural interview
  • Understand the application of job specification, description, and competency model
  • Implement a structured interview approach (before, during and after interview)
  • Formulate behavioural interview questions to identify key behaviours for the job
  • Conduct an effective and efficient behavioural interview
  • Develop interviewing skills for positive candidate experiences
  • Document, evaluate data and end interviews with follow-up actions
  • Avoid the common interview errors and discriminatory hiring practices
Other Information

Methodology

This is a practical, interactive and lively workshop. The methodologies include interactive lectures, group discussions and presentation, skills building exercise, role-plays, self-reflection for action planning, and peer/team/facilitator assessment.

Through role plays, participants are engaged in simulated workplace scenarios to demonstrate their application of behavioural interviewing process, techniques, and skills when conducting behavioural interviewing.


Who Will Benefit?

HR managers, line managers and recruitment agency staffs.


Trainer s Profile:

Cecilia Sim is highly enthusiastic and motivated in facilitating participants to uncover and develop their personal and professional potentials. She includes gap analysis training methodology and walks the participants through self-discovery process to review past and existing workplace experiences, highlight necessary changes and revitalise next action steps for personal development and better results.

Cecilia is a bilingual facilitator who conducts courses according to learners and organisational background, needs and requirements. She has strong people skills and cross-border experiences to work with participants across different industries and cultures in the region. Her 20 years of extensive industry experiences came from her previous roles as Trainer/Facilitator, Sales Consultant, Assistant Director, and General Managers in various industries ranging from information technology, education, membership and management consulting. Her past corporate sales and marketing experiences include sales support for information systems, promotion of high profile memberships for MNCs, SMEs and startup in many fields. She was responsible for portfolio repositioning, change management, sales results and performance of her team and organisation in her previous positions.

Her key competencies include corporate training, course development, and management consultancy services in the areas of sales and marketing, communication, customer services, supervisory management and mentoring.

Among many others, Cecilia's corporate clients include Ascendas Services Pte Ltd, Chemipac Marketing Services, Koda Ltd, ComfortDelGro Rent-A-Car Pte Ltd, Premier Rent a car, Diethelm Singapore Pte Ltd, Nike, Inc, MTU Asia, Kennametal Pte Ltd, American Express Singapore, Sime Darby Singapore Ltd, Spa Esprit, Applied Materials, SL Global Pte Ltd, Yung Wah Ind Co (Pte) Ltd, YHI Corp (Singapore) Pte Ltd, Chubb Singapore Pte Ltd, City Development Limited, Goodwood Park Hotel, York Hotel, PSC Group Limited, Singapore Food Industries Ltd, People s Association, WDA, Ministry of Education, Ministry of Defense, Singapore Police Force, People s Association, SAFRA. Her participants include organisations from Indonesia, Malaysia, Thailand, Vietnam, India, Pakistan, Australia, China and Hong Kong.

She holds a Master of Business Administration from University of Adelaide, Australia, Bachelor of Business Administration (Honor, major in Management Information System) from Northeastern University, Boston, USA. She also holds an Advanced Certificate in Training and Assessment (ACTA), WSQ. She is also a certified trainer for Service Professional (CSP) and GEMS.

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