Business & Management Course

Service Design for Business

Course Type: Workshop | Study Mode: Class Room
Keywords: Workshop | Design Thinking | Service Design Thinking | Service
Republic Polytechnic Courses Course Provider:
Republic Polytechnic

Course Detail

Introduction

Course Synopsis

Through this course, participants will be introduced to how design thinking tools and techniques can be used to deliver better services.

Participants will also learn about the strategies to help companies design and integrate service experience to better address issues related customer engagement, purchase, and loyalty on his/her journey across the digital and physical expanse.

Learning Objectives

Participants will learn to:

  • Use design thinking tools and techniques for better service design

  • Conduct user research to understand needs of customers and the business

  • Use customer journey frameworks to design and communicate services

  • Generate ideas, create prototypes, and implement solution

Who should attend?

CEOs, COOs, Managers and individuals who are keen to adopt creative problem-solving design in their organisations.

Certification

Participants will be awarded the Certificate of Attendance issued by Republic Polytechnic

Other Information

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