Science & Technology Course

NICF - CRM Application

Course Type: Certification | Study Mode: Part-Time
Keywords: Certificate | IT | Technology | CRM | Systems Management
Lithan Academy Courses Course Provider:
Lithan Academy

Course Detail

Customer Relationship Management (CRM) embraces aspects of daily business activities that include marketing, sales and service were customers tend to be directly and regularly engaged.
This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013.  This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.  It also introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allows you to track and manage the sales process from potential to close. It provides insight on sales process information, introduces the tools available to analyze and report on sales information, guides you through tools that help make internal processes simpler and easier and describes the techniques required to customize Microsoft Dynamics CRM.
The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions.
Course Duration
36 hours (Modular)
Entry Requirements
- Candidates must have a recognised Bachelor degree and IELTS 6.5. Candidates who have been taught at Bachelor level with English as medium of instruction may not need IELTS score.
- Candidates with Diploma level qualification and minimum 5 years of working experience may apply.
WDA grant (50% capped at $15/hr) for Singaporean/PR.
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