Minimax-Viking group is a leading fire protection company with more than 8000 employees and have a presence in over 70 countries worldwide. Our products include fire sprinklers, valves, foam, Novec1230/ HfC227ea/ FM-200/ Inert gas suppression systems, Watermist and Fire Alarm & Detection Systems. Due to our expansion we are hiring the following positions in Singapore;
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases