We are a digital marketing consultancy that is optimised for a digital-centric world offering an integrated suite of solutions - from digital transformation, strategy and planning consultation to social media and interactive executions.
Our clients span across different categories: automotive, wearable technology, beauty, government/statutory boards, FMCG, tourism and more. We work collaboratively with our partners and clients to move brands and business forward.
We have 2 offices (Singapore and Manila) and both teams work seamlessly to create some pretty awesome products, campaigns and projects.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases