3+ years of experience in Singapore within Recruitment/Staffing/RPO Industry Handling full-time, contractual & contract to hire placements & further Process - added advantage Responsible for making maintain good relations with new and existing clients Design and implement strategic sales and marketing plans, so that the sales goals are achieved To identify new market segments and assess operational problems or issues to stay ahead in the competitive market Manage accounts and SPOC of different accounts To motivate the co-workers, subordinates, and other staff members to give maximum output and ensure cooperation within all areas and divisions of the company
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases