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Accounting Expert (with Accounting Software experience) (7985)

1 - 4 years
Posted: 2019-07-18

Industry
ITES/BPO
Function
IT
Role
Software Engineer/Programmer
Posted On
18th Jul 2019
Job Ref code
9315625
Job Description
Job Description :

We are currently looking for an Accounting Expertfor the world's largest, independent advertising technology company.
The primary responsibility of the Application Support Specialist is to provide application support for our clients by identifying, researching, troubleshooting and resolving production and accounting questions and issues.

Responsibilities:
  • Interact daily with clients at all levels, including end users and leadership; maintain and establish client relationships
  • Monitor, route and answer incoming client inquiries through various channels, including chat, web portal, email and phone
  • Develop subject matter expertise in areas of concentration for the companys applications and associated business processes
  • Assist in providing expertise and guidance in client process and workflow on a functional level for the appropriate applications of the company
  • Perform as a hands-on member of the support team by assisting in managing day-to-day tasks
  • Assist in conducting regular audits across all support channels to ensure accurate, timely responses and adherence to the companys Support Policy
  • Apply knowledge of company applications to effectively interpret and resolve client questions and issues
  • Serve as a proficient analyst and functional expert for our clients; delve into client processes and handle complex client issues
  • Under the instruction from the Support Manager and Team Leads, manage administrative tasks related to the support team
  • Assist with the analysis if client trends and help to develop process improvements
  • Comply with internal and external SLAs and strive to meet and exceed established support metrics
  • Assist and support system applications by testing and documenting research


Requirements:
  • Bachelors degree in Media, Advertising, Accounting, Business or Information Technology
  • 2-3 years of experience in application support, preferably with finance and accounting software
  • Experience in advertising, media, accounting or finance
  • Excellent attention to detail, demonstrated ability to troubleshoot, problem-solve and manage expectations
  • Strong research and analytical skills
  • Efficient multi-tasking and prioritization abilities in a fast-paced environment
  • Strong interpersonal and communication skills, both verbal and written
  • Self- motivated and able to work independently
  • Sense of energy, pride and ownership in your performance
  • Must be willing to work in Eastwood, Quezon City.


Whats in it for you?
  • HMO Coverage on Day 1
  • Pioneer team
  • Fun working environment


About Company

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID: Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | http://www.microsourcing.com/visit-us-ew.asp Ortigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City |http://www.microsourcing.com/visit-us-ortigas.asp MOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | http://www.microsourcing.com/visit-us-moa.asp


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