- 5 day work week and office hours- Up to $2300 per month- Great benefits and career advancement opportunities- Central and convenient working location This role will be supporting the Marketing & Communications team, and will involve helping out with promotional events, marketing events and admin duties. Responsibilities: Handle admin duties of the Marketing & Communications team, including but not limited to preparation of invoices, data entry and report writing Handle sourcing and purchasing duties Handle customer enquiries Assist Managers in promotional and marketing events Other ad-hoc duties as assigned Requirements: Min. Diploma in Marketing or equivalent 1-2 years of experience in a similar capacity Knowledge of SAP system is an advantage Detailed and meticulous with a customer-oriented personality Please send your resume in WORD format by clicking the apply button below or contact Melissa Loh on +65 6701 1507 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1875183 (Melissa Loh Tze Min).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases