Description: Strategic Drive portfolio strategy with balanced focus on profitable segments Drive building and sustaining of distribution channels Drive sales competencies at branches and ensure high-quality customer service Consult Head-MBD on business initiatives and market information Drive long term profitable growth Business Operations Monitor achievement of annual business plan and budget Ensure effective administration of day to day business operations in line with SOP across all functions at branches Compliance Ensure consistency with risk management guidelines Ensure compliance with regulations and laws Ensure good corporate governance is practiced and exercised by the branch People Management Assemble and empower a high performing team Ensure effective succession plan in place for key positions Ensure regular communication of key imperatives Minimum requirements: Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field. At least 12 Year(s) of working experience in the related field is required for this position. Required Skill(s): Sales, Insurance, Management, Agency, Collection, Cost Management, Compliance, Business Operations, People Management, Internal Management
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases