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Analyst, Agency Management - Accounts Manager, Risk Management Group

Keywords / Skills : Analyst, Agency Management - Accounts Manager, Risk Management Group

Posted: 2018-08-10

Banking/ Financial Services
Other Roles
Posted On
10th Aug 2018
Job Ref code
Job Description

Business Function 
Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. We provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decisions. In addition, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

  • To manage written-off portfolio and reduce credit loss for the bank.
  • Manage the debt collections agencies to meet the performance targets.
  • Ensure the agencies comply with regulatory and bank's outsourcing requirements.
  • Conduct on-site audits to ensure the agencies meet the Bank’s service level agreement and comply with outsourcing requirements.
  • Attend to queries from agencies, customers and bank branches.
  • Review repayment proposals from agencies or customers.
  • Engage in digitalisation and leverage on data analytics to achieve results

  • Drive continuous improvements and achieve best practices, using Agile Methodology
  • Leverage on data & analysis to provide contextualised insights, to improve performance and processes.
  • Identify opportunities at work for digital innovation.

  • Contact customers to negotiate suitable repayment plan for delinquent accounts. 
  • Review for appropriate remedial actions, including different types of legal actions. 
  • Provide administration such as preparation of letters and adjustment vouchers.

  • Work and collaborate with team to achieve team’s goals and performance targets. 
  • Deliver excellent quality service to customers to achieve total customer satisfaction

  • Preferably 2 year of collection experience in a bank. Suitable candidates without relevant experience may also be considered.
  • Degree or Diploma in related field
  • Experience in debt recovery or agency management in collection 
  • Knowledge in legal proceedings
  • Excellent communication and negotiation skills

Apply Now 
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

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