Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. We provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decisions. In addition, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.
To manage written-off portfolio and reduce credit loss for the bank.
Manage the debt collections agencies to meet the performance targets.
Ensure the agencies comply with regulatory and bank's outsourcing requirements.
Conduct on-site audits to ensure the agencies meet the Bank’s service level agreement and comply with outsourcing requirements.
Attend to queries from agencies, customers and bank branches.
Review repayment proposals from agencies or customers.
Engage in digitalisation and leverage on data analytics to achieve results
Drive continuous improvements and achieve best practices, using Agile Methodology
Leverage on data & analysis to provide contextualised insights, to improve performance and processes.
Identify opportunities at work for digital innovation.
Contact customers to negotiate suitable repayment plan for delinquent accounts.
Review for appropriate remedial actions, including different types of legal actions.
Provide administration such as preparation of letters and adjustment vouchers.
Work and collaborate with team to achieve team’s goals and performance targets.
Deliver excellent quality service to customers to achieve total customer satisfaction
Preferably 2 year of collection experience in a bank. Suitable candidates without relevant experience may also be considered.
Degree or Diploma in related field
Experience in debt recovery or agency management in collection
Knowledge in legal proceedings
Excellent communication and negotiation skills
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases