Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose To provide Documentation (Issuance and Affirmation) Support for Treasury & Markets business. Key Accountabilities
Experience in confirmation issuance and affirmation of Treasury Products.
Familiar with ISDA, GMRA, GMSLA, NAFMII agreement.
Good interpersonal skills.
Daily tasks are performed on timely and accurate manner to meet SLA.
Trade economic affirmation with internal and external counterparties.
Drafting of trade confirmations for non-Electronic Affirmed trades.
Ensure the right ISDA template used as per the Fx & Derivative Documentation Policy.
Validate incoming paper trade confirmations, following up on disputed trade confirmations and updating Database for monitoring and follow up actions.
Trace on those trade confirmations not receive/not acknowledge accordingly and escalate per Escalation Ladder Matrix
Weekly reporting on those unaffirmed aged trades to Team Lead/Manager and respective Spokes for action/escalation.
Run and investigate on the reconciliation between the Electronic Affirmed trades in Electronic system e.g. MarkitWire, Dsmatch with Risk System MX. Escalate on aged unsolved items.
Signature verification per Signature Mandate of Clients’ Board Resolution for those returned Corporate paper confirmations. Investigate and follow up on any irregular signatories etc.
Issuance and affirmation of trade event notices
Monitor and register all aged unaffirmed Notification for escalation
Issuance of Failure to Pay (FTP) and monitor the acknowledgement
Issuance of Novation Letter for Assigned trades. Reconcile the Assigned trades with Transferor
Attend to Corporate/Credit Events documentation issuance and affirmation per ISDA protocol and or Industry practice.
Min 1 year of banking experience, specifically in documentation.
Knowledge in using MarkitWire, Swifts and DSMatch.
Good interpersonal skills.
Proficient in MS Excel, MS Access or VBA.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases