Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Perform trade validation and settlement with Brokers for Online accounts. Escalate to front office and follow up closely for discrepancy noted.
Prepare fed fund/asset transfer in Netx360 and liaise with Cash team for settlement.
Perform auto settlement and force settlement for online accounts in iBroker
Investigate new negative balance in clients’ online account
Liaise and confirm with DBSV HK for online and offline trade settlement
Processing of clients’ payment via EPS, Bill Payment through request submitted by front office via LN and settle trades in BOSS
Any other adhoc task as assign
A degree holder
2yrs of relevant experience in Wealth Management Ops as mentioned above.
Preferably proficient / familiar with the systems mentioned.
Team player who is able to work independently.
Excellent interpersonal and communication skills.
Able to thrive in fast paced environment.
Proficient in MS Office.
Meticulous with an eye for details.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases