Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Key role in Ref Data to handle creation & authorization of new securities counter in TNSP & NCSP
Process daily (am & pm) upload of price feed and verification of EOD exception report
Update of manual pricing and restricted CCY FX - Daily, Weekly and Monthly
Maintain register and update of unclaimed dividend processed by LCA
Handle reconciliation of daily Charges AR GL for outstanding invoices
Train to cover daily Cash Reconciliation for SFSO BS3, Clearing, etc.,
Cash Recon: pre-processing of recon report included retrieval of report from PSGL/Oracle
Cash Recon: ensure all accounts are reconciled daily and unreconciled items to escalate to SFSO Ops to investigate
Cash Recon: ensure daily escalation of unreconciled items to Management and Ops & Risk Control
SFSO list of PSGL for monthly certification process in GLAO Finance system
Review of dormant NOSTRO GL accounts used by SFSO
Opportunity to work on process improvement to streamline recon process
Participate in LV for TNSP and NCSP
Handles internal client queries on Ref data and Reconciliation
A degree holder with at least 1-2 years of experience in Securities & Fiduciary Services.
Meticulous and sensitive to numbers.
Good interpersonal skills and ability to work under stress.
Preferably with experience in reconciliation and securities static data.
Proficient in MS Office applications, such as Outlook, Excel, Words Strong analytical skills with good interpersonal skills.
Preferably with basic accounting knowledge.
A good team player as well as the ability to work independently under minimal supervision
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases