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AppleCare At Home Advisor (Customer Service Cantonese Support

Keywords / Skills : problem solving, customer service, Customer Support, Technical Support, Customer Care

0 - 2 years
Posted: 2018-07-12

Industry
IT/ Computers - Hardware
IT/ Computers - Software
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Other Customer Service
Education
Bachelors/ Degree, Diploma/ Non Degree Tertiary
Posted On
12th Jul 2018
Job Description
Summary
You’re a problem-solver and amazing with customers. You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor.

你有能力解决客户问题并让客户感受到完美的服务。你对事物处理非常感兴趣,并有能力自己安装,维护及故障排除自己的硬件和软件问题。你有能力在不同的系统和应用程序中处理多项任务,分析和解决各种复杂的技术问题,以及能够很好在系统里执行任务。你有良好的口述和书面表达能力,以及能够有效并很好的管理自己的工作时间。你的任务除了帮助解决技术问题之外,同时也可以提供客户一个令人难以置信的客户体验。由于你需要在家里独立工作,你需要有自律及有能力以远程方式与同事及管理层共事。如果这些都是在描述着你,你就可能是下一位在家办公的顾问

Key Qualifications
Experience in customer service/support environment or equivalent experience; call center experience will be preferred, but not essential
Professional troubleshooting expertise or proven technical ability, Apple product knowledge preferred
Customer service focus and passion for support
Discipline to work remotely from home with a set schedule
Availability to attend approximately four to five weeks of required online training on a fixed schedule that may include weekends
Flexibility to work between the hours of 9:00 a.m. to 9:30pm (Shift Duty), including weekends, with the possibility to flex up hours depending upon business needs
Minimum typing speed of 60 characters per minute
Must have a private and quiet workspace with an ergonomic chair and desk
Must have High-speed Internet service (20 Mbps downlink and 1Mbps uplink or better) from a reliable provider
Fluent in Cantonese (verbal and written) and ability to type in both Chinese due to role supporting respective regions and liaison with Cantonese and Mandarin speakers
General administration and phone, email, chat support duties preferred

较强的解决问题能力,能顺应不同程度的客户技术基础,提供清晰的技术指导和解决方案,熟悉苹果产品知识者优先
对客户服务专注并热情
可按照排班自律的在家工作
包括周末在内可以参加约4-5周的在线培训
工作时间在早上九点至晚上九点三十分之间(轮班制),包含周末,可根据公司需要灵活调整工作时间,每周工作40小时。
成功通过公司的评估以及犯罪背景调查
成功完成初试培训
文字输入速度需要达到每分钟60字
工作环境必须私密安静并且配备具有人体工学性的桌子和椅子
必须有从可靠网络服务商处所配备的高速网络(20 Mbps 下载 1Mbps 上载及以上)
可完成一般行政需要及电话,电子邮件,在线聊天支持职责者优先
Description
As an Apple At Home Advisor, you’ll be supporting many of our popular products and services, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs - and remind them that behind our great products are amazing people.

This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

作为一名在家工作的Apple 顾问,您将会支持我们多种热门产品与服务,如 iPhone,iPad,Macbook 及Mac 等。作为客户联系Apple的最初纽带,您将成为Apple最佳的代言人,提供优质的客户服务,故障诊断与支持。我们将依赖您去倾听客户的需求,用您专业的技术,创造力,热情去解决他们的问题,让客户感知到在这些优秀的产品背后有这样一群同样优秀的服务人员。
这个职位将会提供您优厚的待遇,薪金。同时您也可以购买公司的股票,休假,及员工优惠价格购买产品,并有很多专业资源支持您不断发展。

Work location : Singapore 


About Company

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music and Apple Pay. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

Every new product we invent, service we create or store we open is the result of people working together to make each other’s ideas stronger. That happens here because every one of us strives toward a common goal — creating the best customer experiences. So bring your passion, courage, and original thinking and get ready to share it. This is where your work can make a difference in people’s lives. Including your own.
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