You’re a problem-solver and amazing with customers. You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor.
Experience in customer service/support environment or equivalent experience; call center experience will be preferred, but not essential
Professional troubleshooting expertise or proven technical ability, Apple product knowledge preferred
Customer service focus and passion for support
Discipline to work remotely from home with a set schedule
Availability to attend approximately four to five weeks of required online training on a fixed schedule that may include weekends
Flexibility to work between the hours of 9:00 a.m. to 9:30pm (Shift Duty), including weekends, with the possibility to flex up hours depending upon business needs
Minimum typing speed of 60 characters per minute
Must have a private and quiet workspace with an ergonomic chair and desk
Must have High-speed Internet service (20 Mbps downlink and 1Mbps uplink or better) from a reliable provider
Fluent in Cantonese (verbal and written) and ability to type in both Chinese due to role supporting respective regions and liaison with Cantonese and Mandarin speakers
General administration and phone, email, chat support duties preferred
必须有从可靠网络服务商处所配备的高速网络（20 Mbps 下载 1Mbps 上载及以上）
As an Apple At Home Advisor, you’ll be supporting many of our popular products and services, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs - and remind them that behind our great products are amazing people.
This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.
作为一名在家工作的Apple 顾问，您将会支持我们多种热门产品与服务，如 iPhone，iPad，Macbook 及Mac 等。作为客户联系Apple的最初纽带，您将成为Apple最佳的代言人，提供优质的客户服务，故障诊断与支持。我们将依赖您去倾听客户的需求，用您专业的技术，创造力，热情去解决他们的问题，让客户感知到在这些优秀的产品背后有这样一群同样优秀的服务人员。
Work location : Singapore