TECHCOM SOLUTIONS PTE LTD is a Total Solutions Provider - your best knowledge partner for servicing your total requirements in IT, People Management & Training and Business Process Management. We are a transactional technology provider with focus on Customised Integrated Solutions, Strategic Outsourcing & Professional Services and Client Communications. It is manned by professionals with a proven track record in the industry, combined with technical expertise & dedication.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases