Your responsibilities include building solutions, with emphasis in workflow and BPM project implementation; working closely with project managers and clients to understand and manage expectations, as well as participate in the implementation and test effort. You are expected to demonstrate his programming skills to develop BPM process, exposing process through web services and integrating with third party systems.
You will be responsible for developing and supporting web-based applications in an object-oriented environment. You will support existing applications used by the client as well as develop technical documentation, provide support to team members and clients, and test software applications to ensure quality and functionality. You will also participate in design meetings, analyze and research software requirements to determine feasibility of design and marketing requirements within time and cost constraints.
You should be a self-starter with a can-do attitude that enables you to work independently and be part of a larger team. You will have the opportunity to learn new skills and work on a wide range of high-impact projects in an organization with several growth opportunities
At least 3 years' experience in application development in J2EE environment using Spring and Hibernate frameworks.
Knowledge of workflow products e.g. one of K2, Sharepoint, Pega preferred
Good knowledge of database and SQL queries on Oracle and/or MS-SQL
Completion of at least 1 full development life cycle with workflow components
Experience in handling BPM preferred.
Diploma or Bachelor's degree in related discipline
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases