Seeking Application Consultants (SiView) for a leading manufacturing client of IBM Singapore
1. A minimum of 5-8 years of software development experience 2. Strong skills in J2EE or C++ with Log4J or Websphere being strongly advantageous 3. Experience of working in Linux/Unix OS with DB2 is good to have 4. Manufacturing industry experience is highly preferred.
Pls drop an email or call for more details and confirm your walkin interview slot.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases