Grundfos was founded in Denmark in 1945. Today, Grundfos is a leading developer, manufacturer and supplier of pumps, pumping systems, electromotors and electronics. The Grundfos Group employs more than 17,000 employees located in 45 countries.
Grundfos (Singapore) Pte Ltd was established in 1984. Besides sales activities, the Company has the comprehensive and integrated capabilities for assembly operations, testing and warehousing facilities, thus acting as the Asia Pacific Regional Distribution Centre and Asia Pacific Regional Headquarter.
For more information, please go to www.grundfos.sg.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases