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Application L2 Support Engineer

Keywords / Skills : Java, C++, Core JAVA, ASP.NET, C#, Core JAVA Scripts, J2EE Scripts

2 - 5 years
Posted: 2019-06-29

IT/Computers - Software
Team Leader/Technical Leader
Technical Support Engineer
3000 - 4000 SGD
Posted On
29th Jun 2019
Job Description
- Provides Level 2 application support for reported issues and resolve within the stipulated

service level agreement (SLA), which include:

- Understanding of the issue,

- Conduct analysis and investigation to determine root cause(s),

- Provide corrective and preventive solution, and/ or,

- Escalate case to Level 3 or Technical Support for further investigations.

- Ensures smooth completion of application batch jobs.

- Work closely with the customer.

- Work on improvements or provide proposals to address recurring issues, close

monitoring gaps, and automate/reduce manual work.

- Supports production changes implementation to ensure smooth rollouts.

- Provides after office hours stand-by duty support e.g. 1 week per 1-2 months period and

may be activated onsite for urgent issues. There may be occasions whereby support

duties outside the normal working hours will be needed for a short term basis, e.g.

during major production implementation or during peak activity periods. Standby

allowance, off-in-lieu or equivalent will be given.

About Company

DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.

In a time of change, thrive with DXC Technology.

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