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Application Support Analyst (Finance Information System)

Keywords / Skills : Application Support, Production support, Support analyst, Regulatory Reporting, Financial Reporting, Finance information system

4 - 12 years
Posted: 2019-09-23

Industry
Banking/Accounting/Financial Services
IT/Computers - Software
Function
IT
Role
Business Analyst
Education
Bachelors
Degree
Posted On
23rd Sep 2019
Job Description
  • Provide 24x7 application support to Finance Information Management business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
  • Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
  • Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
  • Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
  • Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
  • Participate in BCM activities or infrastructure related upgrade
  • Perform batch monitoring and scheduling of ad hoc batch jobs
  • Document support issues and solutions into knowledge base


Requirements:
  • Degree in computer science/engineering or related disciplines
  • Min 5 years of experience in application support environment, preferably in financial institutions
  • Excellent communication, interpersonal and analytical and problem solving skills
  • Proactive and able to work independently and with a team.
  • Good working knowledge with job scheduling using Control M
  • Working experience in Local Regulatory Reporting Data mart (example CRS, MAS610/HKM, WKS-OneSumX, Moody’s Risk Authority for Basel reporting, iFRS9 reporting), Management Accounting Data mart (example OFSA, HFM, Planning & Forecast), Financial Accounting (example SAP) will be added advantage
  • Knowledge with Oracle SQL/PLSQL, Unix and Windows platforms, Java, OBIEE, Hyperion
  • Knowledge of front to back operations, finance, risk and accounting will be added advantage




About Company

A-IT Software Services Pte. Ltd., established in 1991. Proven track record with continuous strong growth for more than 20 years. Headquartered in Singapore, with regional office in Malaysia. Expertise in project management, business analysis, system design & development, software testing in Banking and Finance industry.
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