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Application Support Engineer

Keywords / Skills : "unix shell scripting", "shell scripting", "linux scripting", Perl, scripting, Linux

3 - 5 years
Posted: 2018-08-27

Industry
Banking/Financial Services
Function
IT
Role
Technical Support Engineer
Systems Engineer
Education

Posted On
27th Aug 2018
Job Description
Role: Application Support

Type: 12 months renewable contract under Helius Technologies

Benefits: Basic Salary + 14 days Annual Leave+ 14 days Medical leave + Medical Insurance

Work location: Singapore

Note: Candidate with shorter notice period will be given priority

Responsibilities:

• Provide Level 1 & 2 Support for Wealth Bond Application.

• Responsible for stability of production environments ensuring application and all interfaces exceeds availability SLA.

• Responsible for Change Management – raise, verify, implement and support application change requests during night time or weekend green zones.

• Collaborate closely with development team, interface technical teams and business users to investigate, test and implement fixes.

• Follow escalation and reporting procedures of production issues and system downtime.

• Own and coordinate between various internal and external teams to resolve complex issues and outages.

• Ensure all deployments are properly documented.

• Ensure accurate and timely incident and problem logging.

• Track incidents and provide regular updates to users on the progress and status up to closure.

• Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement

Requirements:

• More than 3 years Application Support Experience preferably in a Banking application.

• Experience and proficiency in shell scripting (Linux).

• Knowledge on SQL (MariaDB), Confluence, JIRA

Interested candidates, please email your CV to satheesh@helius-tech.com

Please mention the following in the email body

Current salary

Expected salary

Notice period

To have a confidential discussion, please contact

Satheesh

Recruitment Manager

EA Registration no: R1110040

___________________________________________

Helius Technologies Pte Ltd (Licence No: 11C3373)

36, Robinson Road, #13-05, City House, Singapore 068877

Tel: (65) 6222 1794 (Direct) , Fax: (65) 6222 2213

Email: satheesh@helius-tech.com

http://www.helius-tech.com



About Company

Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.

Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.

Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.


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