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Application Support (L2/L3)

Keywords / Skills : Windows 2003, Windows 2008, Windows 2012 server, "MS Sharepoint", "MS Sql DBA"

3 - 8 years
Posted: 2019-03-29

Industry
ITES/BPO
Function
IT
Role
System Administrator
Education
Bachelors
Degree
Posted On
29th Mar 2019
Job Description
If you are looking for a great opportunity and a place where your ideas are truly valued, and your input genuinely makes a difference, join us now and explore our opportunities today. 

This is a fantastic opportunity for Application Support Consultant to join a fast growing company with high quality focus, energized by global collaboration, infinite opportunities and good offerings for a career development. 

As an Advanced Operations Specialist, you will be part of our monitoring team that ensures stable operation of ~300 PoS systems deployed in Denmark. 

Our everyday work is characterized by an open and direct atmosphere, and we put emphasis on creating a challenging yet fun working environment. We pay significant attention to job satisfaction, and personal and professional development. 

Responsibilities: 
Your primary responsibilities will be: 

 Participate in the daily operations of incident ticket handling according to company standards.

 Participate mainly in the monitoring of Application Systems.

 Involved in consolidation, automation and performance optimization.

 Documentation of operations and services.

 Researching methods, tools and solutions, and providing echo training to team members.

 Develop automation scripts and tools for routine tasks.

 Preparation of weekly and monthly reports.

 The team works closely together with our Danish counterpart.

 Our work processes are based on best practice and our procedures follow ITIL Standards 

Requirements: 

Relevant Bachelor degree in Information Technology and at least 3 years working experience in the IT industry, preferably within a service oriented environment dealing with system/network operations and/or software development. 

Knowledge and Experience in the following: 

 Windows 2003/2008/2012 servers

 MS SharePoint Administration

 MS SQL Database

 Advanced skills in MS Office

 Knowledgeable in TCP/IP suite; VPN, RDP

 Internet services (HTTP, DNS, DHCP, FTP and SMTP)

 Good English communication (Written and Oral) and analytical skills.

 Best-in-class customer service skills.

 Knowledgeable in Ticketing Software

 Experience in Process Design, Documentation and Improvement.

 Can create short scripts to automate any routine work.

 Adept in troubleshooting Windows and application errors.

 Willing to work on shifts.

 Detail-oriented. Don't assume, ask for clarifications.

 Deadline-Oriented. Has a sense of urgency.

 Open and Honest. Speaks his mind and gives sensible opinion and suggestion.

 Understands SLA, OLA and KPI. Can identify new metrics that will fit for the per-formance improvement of the team.

 Focused on Quality and Improvement.

 Well-organized and manage time. 

Nice to have:

 Microsoft Certifcation (Cloud, Windows Server 2008-2012)

 ITILv3 certification

 Microsoft PowerBI (Preferably)

 Microsoft Azure (Preferably)

 Microsoft Dynamics AX (Preferably)


About Company

NNIT is a fast-growing IT company with ambitious goals and a strong specialization in IT for life sciences.

You’ll work in agile teams with other passionate people in a culture with room for independent thinking and individual responsibility.

We supply IT services to large enterprises that demand high levels of quality and security, and we take on the responsibility for our clients' IT as if it were our own. We live our values every day, so you should be able to see yourself in them.

We are: Conscience driven. Value adding. Open and honest.

Mission
We are passionate people building winning teams with our customers.

Vision
Our guiding light
Our vision is our guiding light - the goal that is always in our sights. We have chosen to use our vision to establish some very specific goals.
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