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Application Support - SIBS

Keywords / Skills : Application Support, SIBS, SAP, Java, .NET, AS400, RPGLE, CLLE, DSPF, RPTF, IT Service Management, Engineering, Customer Relationship Management, project management

5 - 10 years
Posted: 2019-06-19

Job Description

• Technical Knowledge: Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity. . Under general direction integrate technical knowledge and business understanding to create effective solutions for the company and for customers.

• Incident Management: Resolve single- and cross technology/application incidents independently. Document known errors and work-arounds Works with team members, delivery centers, and other the company organizations to resolve unusually complex or cross-technology incidents

• Escalation Management: identify potential escalations and alert management proactively. Manage basic escalations with customer.

• Problem Management: Begin to proactively provide solutions to prevent problems from occurring in area of responsibility. Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc.

• Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility. Understand and escalate scope changes per change control process.

• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

• Solution Design: Understands the company solutions set and applies these solutions to meet customer needs within area of responsibility.

• Quality: Provide continual improvement recommendations/direction setting and advice within work team.

• Project Management: Participate in customer and internal projects, including transformation. Contribute to projects from own responsibility area.

• Customer Relationship Management: Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters.

• Teamwork: Work as part of a team, which may be virtual, global, and/or multi functional. Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.

• Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.

• Mentor less-experienced team members on specific areas within their technical authority.

• Capacity and Performance: Analyzes service performance data involving response time, output, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.

• Business Continuity Responsible for executing recovery actions.

Education and Experience Required:

• Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience.

• May hold entry-level or intermediate-level certification(s) in work field.

• Typically 2-5 years of relevant experience . 

Knowledge and Skills: 

• SIBS knowledge and/with AS400 skillsets.

• Able to read and analyze code in AS400, RPGLE, CLLE, DSPF, RPTF.

• Able to handle and solve SIBS batch run error message.

• Able to setup parameter for all the modules in SIBS.

• Able to build simple/complex query to meet biz requirement using WRKQRY (AS400) and format it in business requested format.

• Able to export out query / data / report from AS400 into excel or any other format business required.

• Able to prepare a test env (Manually) for simulation purposes.

• Able to transfer object between 2 different AS400 servers.

• Able to work independently, long hours, and under stress.

• With good business sense where he or she need to highlight and bring up when the settings suggested by vendor is not correct.

• Good business and technical communication skills which he or she will be the middle man between Bank users, SIBS L2, SIBS L3, and other technical team / app that interface with SIBS.

• Has sense of urgency because all issues brought up are always urgent and able to react fast to solve it.

About Company

DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.

In a time of change, thrive with DXC Technology.

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