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Application Support Specialist

Keywords / Skills : Integration, Level 1 and Level 2 Support

1 - 5 years
Posted: 2019-05-24

Banking/Accounting/Financial Services
Technical Support Engineer
Posted On
24th May 2019
Job Ref code
Job Description

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole
Group, world’s 11th largest bank by total assets.

Our Singapore center is one of the 3 main IT Hubs for CA-CIB's Worldwide business. We work
daily with international branches located in 33 countries by:

- Envisioning and preparing the Bank’s future information systems

- Partnering and supporting core banking flagships and transverse areas in their large
scale development projects.

- Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable
competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming
technological challenges.


The candidate will provide level 1&2 support for the core banking system of the bank. The
application includes modules related to accounting, back office transactions, payments, risks,
and reporting for local regulator or Head Office in Paris.
As your main responsibility, you will involve in customization, Integration testing phases and
document solutions, with a focus on integration of Real-Time Payments System (by Montran) in
CA-CIB’s enterprise application ecosystem. You will ensure the performance of the delivered
products and adherence with bank policies.

Main responsibilities

In close interaction with the projects stakeholders, you will

· Understand requirements

· Collaborate with technical IT specialists

· Ensure integration of the new tool with existing enterprise application ecosystem of the bank.

· Contribute to integration testing and user acceptance testing.

· Participate in analyzing, resolving and providing technical support

· Contribute to maintaining a high standard of delivery quality

· Participate in technical discussions and propose solutions based on industry best practices

· Prepare and maintain support functional documentation with process flows, user stories,
functional test cases, integration tests etc.

Qualifications and Profile


- Possess strong analytical and problem solving skills.

- Strong perseverance and diligence towards attaining goals and effective time management.

-  Good understanding of SDLC, with experience on at least one methodology


- Knowledge of Cash Management or Payment System and hands on expertise in
customizations using Toolkit is a must.

- Knowledge on Java/J2EE technologies in UNIX environment.

- Knowledge on Spring framework.

- Excellent understanding on Relational Database Systems and Hibernate 4.x.

- Strong knowledge on messaging systems such as WebSphere MQ or HornetQ.

- Very good understanding of application system design, development, testing, deployment and

Nice to have

-Payment Systems through a real-time payments service that runs alongside existing RTGS and
Clearing House systems.

- Knowledge of Real-Time Payments System (by Montran) and hands on expertise in using the

- Knowledge of French language

Other Professional Skills and Mindset

- Solid analytical and problem solving abilities

- Good written and verbal communication skills.

- Very good organization skill with attention to details

- Envoys working on new topics and to collectively build innovative solutions.

- Proactive

- Team player mindset

- Understanding and respect of cultural diversity

We offer a competitive remuneration package, consistent with your qualifications and experience.

Apply and Be One of the talented professionals who contribute
to excellence from our Singapore Centre.

About Company

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets
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