Our client is an established is a professional organization that is engaged in the importation, distribution, sales and marketing of high quality medical equipment, devices and supplies, and clinical diagnostics . This healthcare solutions provider has been an integral part of its clients’ organization as a source of innovative solutions to help power the medical practice and provide the best possible healthcare and safety for patients and medical practitioners.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases