If you aim to: *Work with the #1 QSR company in the Philippines *Be part of their aim to be among Top 5 Restaurants in the world by 2020 *Be part of the team who aspire to be one of the Best Employers to work for ...then this work is for YOU. THIS IS FORDIRECT HIREfor No. 1 Multinational Fast-Food Company in the Philippines.
Reporting to the Operations Manager, the position is responsible for the Profit and Loss of stores, in an assigned district or area.
Leads and guides Store Managers and Franchisees in his/her area to successfully and profitably operate stores while using and appreciating Operating Systems, Standards, and support. Specifically, the Area Manager:
Leads and manages stores to achieve Market Growth/Market Share Objectives in his Area.
Helps the Store Managers and Franchisees build and enhance their business by developing their skills; assists and guides them in their business plans to achieve customer satisfaction, sales, people development, productivity, cost and profitable targets.
Works closely with the Store Managers/Marketing Services Managers on store sales building plans.
Guides Stores in building goodwill and good corporate image by promoting the relevance of the business to the community
Ensures transfer of technology, systems, and programs, which will help achieve store business plans.
Ensures attainment of high FSC by identifying and resolving area-wide FSC related issues and concerns.
Conducts FSC and cash audit as prescribed and recommends and implements appropriate actions as necessary
Ensures appreciation of and consistent adherence to operating systems, procedures, policies and standards among all stores in the Area. Ensures that business plans are consistent with the brand image and brand
Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Food Technology/Nutrition/Dietetics, Business Studies/Administration/Management, Marketing, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.
At least3 years as Area Manager or 7 years as Store Managerin a restaurant or quick service restaurant, hotel or in the retail industry.
Preferably Assistant Manager / Managers specializing in Food/Beverage/Restaurant Service or equivalent.
Must be able to communicate well, oral and in writing, to all levels in the store operations.
Must be able to relate well and attend to customers feedback and complaints
Must be able to effectively manage crew orientation on store operating systems and standards (FSC, safety and security measures, policies and procedures, values)
Must be able to use appropriate interpersonal styles and methods in leading and inspiring individuals toward task accomplishments
Must be able to have full concentration on the job especially on Sales, Profit, FSC, and service levels implementation
Must be very analytical as sales analysis is a key factor in establishing sales plans and strategies
Must be able to establish course of action for self and others to accomplish specific goals
Must be able to perform well even under pressure or opposition.
Willing to work on shifting schedule and willing to work on various locations within North Luzon Region
(Olongapo, Zambales, Alaminos, Bataan)
(Tuguegarao, Nueva Vizcaya, Isabela)
(CAR, Ilocos, La Union, Pangasinan, Tarlac)
Above average computer skills (MS Word, Excel, Powerpoint)
Willing to travel and willing to work long hours/during holidays and special occasions.
The Philippines’ largest Food Service business and is continuously expanding its presence in foreign countries. It has grown brands that bring delightful dining experience to its customers worldwide, "Spreading the joy of eating to everyone."
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases