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Assistant Contact Centre Manager

Keywords / Skills : Assistant Contact Centre Manager

3 - 3 years
Posted: 2018-12-29

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
29th Dec 2018
Job Ref code
9045
Job Description
Our client is a large contact centre based in Penang. They now require an Assistant Contact Centre Manager. Duties will include:- Coach, train and lead a team of supervisors Ensure the best customer service is provided to customers and clients Achieve client KPI's Analyse the KPI data whilst providing strategy and direction to the team to achieve client goals Keep the centre manager updated as required Ensure the team hits monthly targets including gross margins The successful candidate will have:- Minimum of 3 years supervisory.leadership experience in a contact centre or BPO environment Experience of driving process improvement Strong team player with an analytical mindset Trilingual - Mandarin, English and Bahasa or Thai Ability to work shifts (24 hours) Please send your resume in WORD format by clicking the apply button below or contact Christina Fong on +65 6701 1526 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1441034 (Christina Fong).



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