Oversee the business analytics and program evaluation work of the Division
Supervise regular and ad-hoc data reporting (e.g. dashboards) to support the work of other AIC divisions
Oversee and/or perform statistical analyses of large scale quantitative studies, including modelling and simulation studies, and studies using Geographical Information Systems (GIS) to help AIC management predict demand for AIC and ILTC services, and the future burden of disease/disabilities of interest to AIC
Provide guidance on research and statistical methods toown divisionand AIC staff to support the design of quantitative studies and/ or performance of quantitative analyses
Conduct talks and workshops to improve understanding of statistics among AIC staff and ILTC sector partners
Relevant Master degree,preferably with higher level degree qualifications (PhD) in relevant fields such as statistics, econometrics, biostatistics, or epidemiology
Background interest in social and/ or health policy research
[Asst Dir] Minimum 14years of working experience of which8 years arepreferably in healthcare or social sectorsand at least 5 years of supervisoryexperience.
[Snr Mgr] Minimum12 years of working experience of which 5 years are preferably in healthcare or social sectors with at least 3 years of supervisory experience
Extensive experience in conducting statistical or econometric analyses, and performing modelling and simulation studies, preferably with publications in peer-reviewed academic journals
Familiarity with at least one statistical software package (e.g. Stata, R, SPSS, or SAS)
Experience with business intelligence tools (e.g. Oracle OBIEE, Qlikview, Tableau…etc) will be a plus
Experience with budget impact analysis and/ or cost effectiveness analysis will be a plus
Excellent written and oral communication skills, independent and good team-player, flexible, self-motivating, and able to manage multiple tasks efficiently
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases