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Assistant Manager, Customer Service (Service Quality)

2 - 5 years
Posted: 2019-05-15

Industry
Insurance
Function
Oil & Gas
Role
Mechanical Engineering
Posted On
15th May 2019
Job Ref code
558322800
Job Description
Job Description :

Key Responsibilities
Reporting to the Section Head, Service Quality, you will manage the end-to-end process of complaints received and ensures that the cases are closed within the required turnaround time.
  • Manage the complaints received and maintain the service delivery standards
  • Able to conduct and conclude investigation with the relevant departments and communicate investigation findings and outcome to complainant
  • Able to manage demanding/difficult complainants
  • Handle face-to-face meetings, telephone contacts and written communications with complainants
  • Effective liaison with colleagues from other departments that support investigation and service recovery process
  • Submit complaints management related reports on a timely basis
  • Any other ad-hoc tasks and projects as assigned

Key Requirements
  • Minimum Diploma/Bachelor Degree
  • Minimum 2 years of customer service experience in Financial Insititution
  • Good written, interpersonal and communication skills
  • Good command of spoken and written English
  • Able to work in fast-paced environment and work within tight deadlines
  • Proficient in MS Office


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